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CRM
18 Use Cases for Agentic AI in Customer Experience
Contact Centre
Genesys Reaches $1.8BN in Annual Recurring CCaaS Revenues
Big CX News from Salesforce, HubSpot, Microsoft & Five9
EE Deploys Sprinklr for CCaaS & More, Automates 60,000 Customer Conversations a Week
Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps
Where Should I Start with Contact Center GenAI?
WFO
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Speech Analytics
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”
Confessions of the Last Human Call Center Agent: How Machines Became More Human Than Humans
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
Twilio Previews New AI Assistants for Customer-Facing Teams
Data & Analytics
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
Microsoft & SAP Make Copilot & Joule Co-Operative
AWS Enables Proactive and Personalized Campaigns Through Amazon Connect
