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Contact Centre
How to Build Intelligent Automation Into Your Contact Center
Speech Analytics
Why Should You Use Automatic Call Summaries?
Infovista Appoints New CEO as Its C-Suite Restructure Continues
Data & Analytics
Quadient Acquires Daylight Automation, Releases Inspire iForms
CRM
Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities
AI Galore! HubSpot Releases New Solutions at INBOUND 2023
AWS Releases “Agentless” Voice Dialing for Amazon Connect
Pegasystems Kickstarts Its Second Round of Layoffs This Year
Capacity Snaps Up LumenVox and Denim Social In Major CX Play
All the Highlights from Salesforce’s Winter ‘24 Release
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
‘GenAI is Key for Process Automation Success’ – Automation Anywhere Survey
Twilio Reveals GenAI-Powered Tools at SIGNAL Event
Gartner RPA Magic Quadrant 2023: The Latest Updates
Verint and Five9 Research Uncovers Contact Center Inefficiencies and Opportunities
What is a Multichannel Contact Center (and Should You Use One?)
