Latest Automation News

AI & Automation in CX

Keep Your Contact Center AI Stack Flexible Without Vendor Lock In

AI & Automation in CX

Zoom Is Turning CX Into A Revenue Engine, Should Legacy CCaaS Be Worried

AI & Automation in CX

Openreach’s Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE

Contact Center & Omnichannel​

Customer Journey Mapping Broke in Omnichannel. Here’s What Replaces It

AI & Automation in CX

Fujitsu and Anthropic Put Human-in-the-Loop CX on Notice

AI & Automation in CX

Big CX News from Zendesk, Qualtrics, 8×8 & Sprinklr

AI & Automation in CX

Kore.ai Makes Its Third Wave Play, Multi-Agent Orchestration For CX

AI & Automation in CX

Informatica from Salesforce Goes Headless Across Google Cloud, Snowflake, and Databricks

Contact Center & Omnichannel​

Detect, Decide, Route: A Practical Blueprint for Dual-Lane CX

AI & Automation in CX

Is AI Breaking Down the Walls Between CC and UC? 8×8 Thinks So

AI & Automation in CX

Zendesk Declares the Chatbot Era Dead, Unveils Autonomous Service Workforce

AI & Automation in CX

From Inbox Chaos To Journey Control: Inside Vantage Towers’ ServiceNow AI Shift

AI & Automation in CX

6 Questions to Ask Your AI Vendor Before You Commit

Contact Center & Omnichannel​

AWS and TTEC Collaborate to Accelerate AI-Powered Contact Center Modernization

AI & Automation in CX

ServiceNow’s Knowledge 26 Warning: Govern AI Agents Or Watch Them Break Things

Contact Center & Omnichannel​

Empathy for Humans, APIs for AI: Why One CX Model No Longer Works