Latest Automation News

AI & Automation in CX

The Contact Center AI Governance Gap Is Costing You

Customer Analytics & Intelligence

Beyond CSAT and AHT: The New Metric Stack for AI‑Driven CX

CRM & Customer Data Management

Why Salesforce’s Headless Contentful Deal Is Bigger Than Content Management

AI & Automation in CX

Big CX News from HubSpot, Microsoft, OpenAI & Anthropic

AI & Automation in CX

Zoom Brings AI Receptionist to Any Phone System – No Zoom Phone Required

Marketing & Sales Technology

The End of Separate Sales and Support Journeys?

Contact Center & Omnichannel​

How ODEON Cinemas is Redefining Empathetic Guest Service With Zendesk

AI & Automation in CX

CCW 2026: Is AI Making Customer Experience Better – or Just Cheaper?

AI & Automation in CX

Human Oversight Becomes Central to Five9’s New Voice AI Strategy at CCW

AI & Automation in CX

Beyond Deflection: The New Operating Model For Enterprise CX

AI & Automation in CX

Five9 Explains How Human-in-the-Loop AI Drives Better CX Outcomes

AI & Automation in CX

Zoom Pushes CX AI Beyond Deployment at CCW

AI & Automation in CX

Salesforce’s $3.6B Fin Grab: Smart Power Move or Integration Gamble?

Customer Analytics & Intelligence

The Way You’re Measuring CX AI ROI Is Broken

CRM & Customer Data Management

Salesforce Futures VP: Customers Face Three Core AI Challenges as Agentic Enterprise Takes Shape

AI & Automation in CX

Google Cloud Summit Round-Up: How Agentic AI Is Reshaping Customer Experience