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Conversational AI
20 Excellent Use Cases for a Contact Center Virtual Assistant
Contact Center
Contact Center AI Is Triggering Customers. Here’s How to Course Correct
CRM
5 Agentforce Case Studies, and What We Learned from Them
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Workforce Engagement Management
The Top Business Process Outsourcing Companies for 2025
NVIDIA at CES 2025: 5 Massive AI Agent Announcements
Loyalty Management
Booking.com Looks to GenAI to Enhance the Travel Experience
What Does a Hyper-Personalized Contact Center Experience Look Like?
ServiceNow Shares Plans to Hire Up to 3,000 People
What Is Agentic AI?
Customer Data Platform
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys
Microsoft CEO: AI Agents Will Transform SaaS as We Know It
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
The Financial Services Contact Center: 3 Trends for 2025
