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Conversational AI
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
Contact Center
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
CRM
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
Big CX News from NiCE, Genesys, Salesforce, & Gartner
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences
Agents in Action: Moving from Chatbots to Real Operational Impact
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
