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Big CX News from Gartner, Oracle, Zendesk, and SAP
WFO
The Future of Workforce Engagement Management: Expert Takes
An Introduction to Amazon Connect: AWS’s Contact Center Platform
Data & Analytics
Zendesk to Acquire Service Automation Provider Ultimate
Cisco Targets Patient Experience with New Partnerships
10 Ideas to Improve the Contact Center Experience for Agents and Customers
The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom
7 Proven Call Control Techniques that Empower Contact Center Agents
NICE Records 375% Growth in Enlighten Bookings
Contact Center Software: Why Resellers Can Look Forward to a Year of Opportunity
CRM
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
The Best Free CRM for Small Business Owners
Monday.com CRM Review: The Complete Guide
CX TV
The Zoom Contact Center AI: 3 Must-Have Capabilities That’ll Drive Rapid ROI
ServiceNow Wins Big from GenAI In Customer Experience & Beyond
The Top RPA Vendors for 2024