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CRM
Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence
Data & Analytics
Top CX Data Analytics Services Providers for 2024
CX TV
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More
Contact Centre
Bringing Vision to Customer Support: A New Era in CX with TechSee
Blending AI, Digital, and Humans Experiences: Lessons from Nationwide’s CX Strategist
Event News
Avaya at Gitex 2024: Key Takeaways
From Passive Algorithms to Active Agents: The Rise of Agentic AI
Optimizing Your AI Agents for CX Success
7 Ways to Transform Your Customer Communications with an RBM Enabler
Zoomtopia 2024: The Analyst Hot Takes
AI Demystified! Customer Service Bots & Beyond (with a Demo)
Adobe MAX 2024: 3 Top Takeaways from the Creativity Conference
Consumer Trust in Digital Communications: Challenges and Best Practices
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
