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Data & Analytics
Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA
WFO
The Top Employee Experience Platform Options
Contact Centre
Sabio Explains Why Integrated Data Powers Excellent CX and Enhanced Employee Productivity
Voice of the Customer
Find Your Brand’s Voice: The Future of Customer Communications
12 Amazing NICE Contact Center Features for Next-Gen CX
Loyalty Management
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS): An Analysis
Powerful Empathy Statements for Call Center Agents to Learn
Video Will Continue to Change Contact Center Experiences. Here’s How.
Speech Analytics
Conversation Intelligence Software: An Introductory Guide
Global BPO Chooses CC Provider for ‘Same Day’ Customer Deployment
Migrating to CCaaS with Genesys: Answering the “Why” and “How”
Contact Center Outsourcing: Pros, Cons and Best Practices
CRM
Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free
CX TV
The Future of Voice: Navigating the Evolution of Customer Communications
Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance
Event News
The Agent Engagement Summit: A Contact Center Event That Puts People First
