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Event News
Zoomtopia 2025: The Top 10 Announcements
Conversational AI
Yellow.ai’s Own AI Chatbot Got Tricked Into Generating Malicious Code
Contact Center
Why Voice Alone Can’t Deliver Modern Product Support
AI
Is My Contact Center AI Investment Futureproof?
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
CRM
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Workday Rising 2025: The Top 5 Announcements
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
