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AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?
Stop Flying Blind: Use AI to Score Every Customer Interaction
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Salesforce and Vonage Bring AI Voice Power to the Contact Center
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
Five9 Appoints New CEO to Lead AI-Driven Strategy
CX TV
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
The 2026 CX Trends Every Enterprise Should Act On
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
Community & Social Engagement: The Future of Customer Experience
Security, Privacy & Compliance
Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers
The Digital Assembly Line: How Google Cloud’s 2026 Forecast Rewrites the Rules of CX
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Why Workflow Automation Is Rewriting CX in 2025
