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Contact Center
10 Lessons for Implementing Contact Center AI from Tripadvisor
CRM
Salesforce Blocks Competitors from Using Slack Data: So What?
15 Use Cases for Generative AI in Sales
Conversational AI
Big CX News from Salesforce, Zoom, Talkdesk & Five9
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
CX
The Current State of Customer Service: A Breakdown
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
How Conversational AI is Transforming the Modern Contact Center
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience
Cisco Live San Diego 2025: Top 3 Takeaways
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
