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CRM & Customer Data Management
Microsoft Expands Dynamics 365 Contact Center with New AI Agents
Customer Analytics & Intelligence
The Hidden Weak Link in AI-Powered CX: Your Data Integration Problem
CX TV
Public Sector Contact Centers: The Current State of Play
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Dreamforce 2025: Reflecting on Benioff’s AI Insights
Contact Center & Omnichannel
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud
Canada Revenue Agency Rehires Service Agents After Complaints
Afiniti and Five9 Team Up to Bring Invisible AI to the Contact Center
Why AI Disclosure Could Make or Break Customer Trust
Future-Proof Your CX Stack Before It Fails You
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Closing the Digital Experience Gap in the Public Sector
IT Now Calls the Contact Center AI Buying Shots: So What?
CX Trends
Gartner Reveals Top Tech Trends For 2026
Agent Assist: Empowering Agents with Their Own AI Copilot
