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Contact Centre
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Voice of the Customer
Medallia Confirms CEO Joe Tyrrell Has Stepped Down
Why Trust Building is The Cornerstone of Customer Relationships (and How to Max it)
Why You Need to Identify Customer Pain Points ASAP – The Foundation of Effective Solutions
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
The Power of Feedback Collection in Shaping Exceptional Customer Experiences
Big CX News from NICE, Zendesk, Meta & Five9
President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’
CRM
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
UK Government Proposes Double Compensation for Poor CX
What Comes After NPS Surveys?
Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
10 Bad Customer Service Examples, and What You Can Learn from Them
Building a CX Program from the Ground Up: Insights from a Head of Client Experience
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Timpson Holds the Key to Customer Service Success, Report Reveals
McDonald’s Is Failing on Customer Satisfaction, Report Finds
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
BISSELL Transforms CX Strategy with Five9
Making the Most of User-Generated Content
Stay on the Cutting Edge with the CX Today Newsletter
10 Voice of the Customer Best Practices to Supercharge Your CX Strategy
Data & Analytics
What is the Voice of the Customer (VoC)?
