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Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels
Voice of the Customer
Customer Research Strategy that Delivers Optimal Customer Experiences
Developing a Successful VoC Strategy: 3 Lessons from Belron
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
InMoment Targets Customer Feedback with new AI Active Listening Agents
Why Trust Building is The Cornerstone of Customer Relationships (and How to Max it)
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Why You Need to Identify Customer Pain Points ASAP – The Foundation of Effective Solutions
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
The Power of Feedback Collection in Shaping Exceptional Customer Experiences
Big CX News from NICE, Zendesk, Meta & Five9
President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’
CRM
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
UK Government Proposes Double Compensation for Poor CX
What Comes After NPS Surveys?
Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
BISSELL Transforms CX Strategy with Five9
Making the Most of User-Generated Content
Stay on the Cutting Edge with the CX Today Newsletter
10 Voice of the Customer Best Practices to Supercharge Your CX Strategy
Data & Analytics
What is the Voice of the Customer (VoC)?
