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Contact Center
What Should You Look for in a Contact Center Virtual Agent?
CX TV
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner
Conversational AI
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
93% of Contact Center Leaders Are Reevaluating the Agent Role
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
An Analyst’s Take on the Forrester Wave for Contact Center as a Service (CCaaS) 2025
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
5 Pitfalls to Avoid when Picking your CCaaS Provider
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
The Role of Audio Hardware in Reducing Contact Center Agent Burnout
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
Big CX Update: Cyara
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
CX
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
Reviews
Landis Microsoft Teams Contact Center Review
CRM
How Review Management Impacts Customer Experience
