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Contact Center
When CCaaS & CPaaS Converge, Customers Win
As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical
Verint Plans to Hire 1,000 Employees, Expands Its Global Innovation Center
NICE Launches an Online Calculator That Estimates Contact Center AI Savings
Big CX News from Google, Cisco, HubSpot, & Pega
Deepgram’s Shortcut Beckons the Future of Personalized AI Assistants
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
Contact Center Trends for 2025: What’s Hot and What’s Not?
CRM
Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
Afiniti Gets a New CEO as It Bounces Back from Bankruptcy
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
67 Thought-Provoking Customer Service Quotes
Meeting Gen Z Expectations: Why Physical Mail is Losing Relevance
Avaya Is Making a “Significant Portion” of Its UK Staff Redundant, Sources
Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”
Conversational AI
Big CX News from Zoho, Google, Cisco, & Salesforce
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
The Role of Acoustic Technology in the Modern Contact Center
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
Transforming Contact Centers with AI: Insights and Innovations
Analyzing the Current State of AI In Business Communications
CX
5 Disruptive Use Cases for AI in Customer Experience
Reviews
Landis Microsoft Teams Contact Center Review
How Review Management Impacts Customer Experience