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CRM
Slack vs. Microsoft Teams: Which Is Best? (2025 Comparison)
Customer Data Platform
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
Contact Center
Microsoft Teams Introduces a Live Chat Widget for Customer Service
Microsoft’s Big Contact Center Push? 2025 Seems Set to Be the Year
Microsoft Teams: A Contact Center Leader’s Guide
Five9 Introduces an ‘Industry-First’ Feature for Its Contact Center Integration with Microsoft Teams
A Native Microsoft Teams Contact Center: Why Consider Enghouse Interactive?
Microsoft’s Queues App for Teams Is Now Available
Microsoft Is Making Another Contact Center Play with Its Queues App for Teams
Microsoft Teams Contact Center Solutions: Why Voca Ranks #1
Reviews
Landis Microsoft Teams Contact Center Review
Microsoft Releases Its New CCaaS Platform, Aims to Connect the CX Ecosystem
How to Use AI in MSFT Contact Center
Redcentric Named First UK Provider of Akixi’s CX Analytics for Microsoft Teams
Microsoft-Centric Contact Center: A Unified Approach with Dynamics, Teams, Office 365, and AI
Microsoft to Release New Contact Center Forecasting, Omnichannel, and Routing Capabilities