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Contact Centre
Microsoft’s Queues App for Teams Is Now Available
Microsoft Is Making Another Contact Center Play with Its Queues App for Teams
Microsoft Teams Contact Center Solutions: Why Voca Ranks #1
Reviews
Landis Microsoft Teams Contact Center Review
Microsoft Releases Its New CCaaS Platform, Aims to Connect the CX Ecosystem
How to Use AI in MSFT Contact Center
Data & Analytics
Redcentric Named First UK Provider of Akixi’s CX Analytics for Microsoft Teams
Microsoft-Centric Contact Center: A Unified Approach with Dynamics, Teams, Office 365, and AI
Microsoft to Release New Contact Center Forecasting, Omnichannel, and Routing Capabilities
How to Build an Omnichannel Contact Center on Microsoft Teams
AudioCodes’ Microsoft Teams Contact Center Business Hits Record Highs
Luware CEO Philipp Beck Steps Down After 14 Years In Charge
Lift Off for Microsoft In the Contact Center? 2024 Could Be the Year
ComputerTalk vs RingCentral vs 8×8: Which Microsoft Teams Contact Center is Best?
CX TV
Contact Center Trends for 2024: What’s Hot and What’s Not?
A Microsoft Teams Contact Center Demo: The Manager Experience