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Contact Centre
Acqueon Receives Amazon Connect Ready Partner Designation
Speech Analytics
Gartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms 2023
The Latest BIG News from Genesys, Salesforce, Sprinklr, Microsoft, & AWS
AWS Releases “Agentless” Voice Dialing for Amazon Connect
The Contact Center Suites Buyers Guide 2023: Top Takeaways
NovelVox Launches Case Management Solution for Cisco, AWS, Avaya, NICE, and More
Gartner Critical Capabilities for Contact Center as a Service (CCaaS) 2023: A Recap
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2023
The Latest BIG News from Avaya, Salesforce, ServiceNow, & AWS
10 Fascinating Enterprise Contact Center Solutions That Impress In Their Innovation
Data & Analytics
AWS Introduces ‘Agents for Amazon Bedrock’
AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences
Twilio Teams Up with AWS In the Name of Predictive AI
WFO
The Latest BIG News from Zoom, Microsoft, Cisco, & AWS
AWS Releases New Routing, Analytics, and Chat Capabilities for Connect
CRM
The Latest BIG News from Salesforce, AWS, 8×8 & Gladly
