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Data & Analytics
Accenture Purchases Nextira in AI, ML Push
Contact Centre
How Amazon Connect Delivers Contact Center Personalization At Scale
Speech Analytics
Amazon Connect Simplifies the Adoption of Conversational AI
Big CX News from Zoom, Sprinklr, AWS, & Qualtrics
Amazon Connect Now Uncovers Your Most Prominent Customer Issues
WFO
How AWS Is Using AI To Transform Workforce Management
Big CX News from Microsoft, AWS, and SAP
Say Hello to Amazon Connect’s Latest Analytics & Reporting Capabilities
Gartner Magic Quadrant for Analytics and Business Intelligence Platforms 2023
Big CX News from AWS, Bandwidth, Concentrix
AWS Throws Its Hat Into the Generative AI Ring
AWS Makes Managing Multiskilled Contact Center Agents Easier
All the Latest CCaaS Announcements from AWS, NICE, and Zoom
AWS Launches Step-by-Step Guides for Amazon Connect
The Forrester Wave for CCaaS 2023: Top Takeaways
Zendesk Pulls Itself Closer to Amazon Connect
