Home
Conversational AI
How Conversational AI is Transforming the Modern Contact Center
CX
Can You Distinguish Between This AI Voice Agent and a Real Person?
Big CX News from Salesforce, Zoom, Talkdesk & Five9
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
CRM
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Cisco Live San Diego 2025: Top 3 Takeaways
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Contact Center
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
Why Does Traditional CCaaS Pricing Need to Evolve?
10 Agentic AI Use Cases for Contact Centers
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Not ‘One and Done’: CX Needs Flexible, Future-Proof AI
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
CX TV
Why the Future of Contact Centers Is More Human Than You Think
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Your First Steps with Agentic AI in Customer Service
5 Disruptive Use Cases for AI in Customer Experience
