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Contact Center
AI That Actually Works: Lessons from Two Contact Centers Winning with Tech
When AI Sounds Human: What It Means for the Future of Customer Service
Conversational AI
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
From Threat to Teammate: How AI is Winning Agent Trust
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
CRM
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
How Government Agencies Can Balance AI Innovation with Security and Trust
Big CX News from Verint, Accenture, Google & Avaya
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Are We Entering a New, AI-Powered Contact Center Era?
Google Is Building AI Mode Agents to Automate Customer Support Tasks
The Contact Center of Tomorrow Starts With Data
6 Helpful Tools to Build AI Agents That Actually Work
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Why Government Contact Centers Are Embracing AI – And What Comes Next
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
The Next Generation Virtual Agent: An Inside Look
