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Contact Centre
Contact Center AI Doesn’t Have to Be Difficult (or Expensive!)
How LLMs and AI Will Change the Contact Center Landscape
Your Guide to Comparing Conversational Intelligence Software
Big CX News from Talkdesk, Salesforce, Teleperformance, & More
Talkdesk Launches a GenAI-Powered Autopilot, Targets Banking and Retail
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Fraudsters Are Targeting Contact Centers with Deepfakes. Here’s How.
CRM
Salesforce CEO Marc Benioff Warns of More GenAI Chatbot Blunders
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
Alorica Partners with Automation Anywhere to Boost AI Capabilities
Loyalty Management
Omnichannel Messaging Platforms: One Solution, Infinite Possibilities
How Will GenAI Impact Customer Service in 2024? Sprinklr’s Take
Swisscom Snaps Agent Workloads In Half After Running These Two Projects
NICE Records 375% Growth in Enlighten Bookings
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner