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Contact Center
Why Outdated WEM Practices Are Holding Back Your Contact Center
The New Considerations for Contact Center Security & Compliance
AI
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Conversational AI
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
The Latest BIG News from Cisco, Salesforce & Accenture
Salesforce Axes Search In Favor of Agentforce, Users Push Back
Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model
ChatGPT Moves Into Commerce With Instant Checkout
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
Event News
Customer Engagement Summit 2025 Set for London Return
Most Organizations Lack Effective Risk Controls For AI
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Turning Data into Decisions with Conversational AI
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Why Government Contact Centers Are Embracing AI – And What Comes Next
