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Data & Analytics
Generative AI In the Enterprise: A Disaster Waiting to Happen?
Contact Centre
Sprinklr Paves Its CXM Portfolio with Generative AI
Say Hello to Claude, The Zoom Contact Center’s New AI Assistant
Cresta Selects AI Heavyweight as New CEO
Five9 Execs Talk CCaaS “Megadeal”, Generative AI Strategy, & International Expansion
Speech Analytics
What’s Next for the Conversational AI Space? – CX Today Roundtable
Zoom Revamps Its Conversational Analytics Platform with Generative AI
Twilio Records $1.38BN In Annual Net Losses: Now What?
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
Dialpad Expands AI Capabilities with Google Cloud Partnership
The Hottest Trends in Conversational AI for 2023
CRM
Salesforce Collaborates with Accenture on Generative AI
Event News
Join our Webinar – Plotting Your AI-Powered Contact Centre Strategy
Salesforce Launches Slack GPT
Voice of the Customer
Medallia Teams Up with Cresta, Expands Five9 and LivePerson Partnerships
Generative AI – A Sea of Change in CX
