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WFO
Enterprise Connect 2024: News You Might Have Missed
Contact Centre
Zendesk Appoints New Chief Legal Officer – The Start of a Trend?
CX TV
AI the NICE Way: 3 Solutions Redefining CX
CRM
Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”
Data & Analytics
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities
Speech Analytics
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
NICE Gives Its Enlighten AI Suite a Memory, Aims to Power More Personalized Experiences
Five9 Introduces the “First” Click-and-Customize GenAI Studio for Contact Centers
Talkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact Centers
Cloud Software: How to Put the Right AI Tools in the Right Hands at the Right Time
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
How to Add Video Summaries Without ChatGPT
Talkdesk is Helping Bring Water to the Desert
CCaaS Innovation Is Slowing Despite the GenAI Boom, Claims Juniper Research
HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor