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Contact Center
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration
Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience
Conversational AI
Conversational Analytics Is More Accessible Than Ever. Use It
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
Telefónica Tech Targets Customer Service with New GenAI Platform
Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
LinkedIn Sued for Allegedly Using Customer Data to Train AI
CRM
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
61% of CX Practitioners Agree: Governments Should Mandate the Right to Speak to a Human In Customer Service
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
Transforming Contact Centers with AI: Insights and Innovations
CX TV
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come
5 Expert Contact Center Predictions for the New Year
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
