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Contact Centre
A Chatbot’s Journey from Frustration to Enlightenment
AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
Big CX Update
Cognigy Revolutionizes Customer Experience with AI (Big CX Update 2024)
Data & Analytics
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
Voice of the Customer
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
CRM
Microsoft & SAP Make Copilot & Joule Co-Operative
How to Measure the Impact of Your Contact Center AI Investments
AWS Enables Proactive and Personalized Campaigns Through Amazon Connect
Microsoft’s Autonomous Agents Are Now Available In Public Preview
Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’
Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand
RingCentral Migrates its Agents Away from NICE-Powered Platform
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
