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Contact Centre
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
ServiceNow Augments Its Customer Service Management Platform with GenAI
Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features
Data & Analytics
What Is Zoom Revenue Accelerator? Revamping Sales IQ
WFO
Knowledge Management: Why Generative AI is the Key to Enriching the Customer Experience
CX TV
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
Generative AI in the Contact Center: The Risks and Rewards
New Microsoft Dynamics 365 Customer Insights Is Generally Available
Gartner: These Three Technologies Will Transform Customer Service By 2028
Google Gives Its CCaaS Platform a GenAI Makeover, Launches an Alternative Contact Center Solution
CRM
Salesforce on the Potential of Further Layoffs, GenAI In Customer Service, & More
“I’m Not Going Anywhere” – RingCentral’s Co-Founder Speaks Out After CEO Transition
Contact Center: Why the Right Amount of Communicative AI is Key to Keeping it Real
Speech Analytics
Cognigy Releases Knowledge AI Contact Center Solution
All the Highlights from Salesforce’s Winter ‘24 Release
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
