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AI & Automation in CX
OpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?
Customer Analytics & Intelligence
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown
Oracle Introduces AI Agents to Transform Marketing, Sales, and Service Teams
Why Kore.ai Thinks AI ROI Finally Has A Clear Path
AI Customers Are Here. Is Your Contact Center Ready to Serve Them?
Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load
Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps
Why the Tortoise Wins the Enterprise AI Race
AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders
AI’s Broken Promise: Customer Service Automation Costs Set to Soar
The Inversion: When AI Calls the Contact Center – And Why CX Leaders Keep Gasping
Contact Center & Omnichannel
AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services
Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?
CX TV
The Death of Hold Music Why Waiting on the Line Is Over
Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right
SAP Says Two-Thirds of Deals Now Include Business AI
