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Contact Center
10 Lessons for Implementing Contact Center AI from Tripadvisor
Conversational AI
Big CX News from Salesforce, Zoom, Talkdesk & Five9
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
CRM
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
CX
The Top Strategic Priorities for Customer Service Leaders
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
5 New Customer Expectations for 2025 (and How to Outpace Them!)
How to Test Contact Center Virtual Agents In 2025
Event News
CX Awards Deadline is Fast Approaching – May 23rd
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
AWS and NICE Partner to Pull Contact Centers Into the Broader Enterprise
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
