Latest Automation News

Contact Center & Omnichannel​

ISG, Telstra, Cresta, and ScorebuddyCX Expose AI’s Contact Center Test

AI & Automation in CX

The Human Tempo Gap: What Is It And How Can We Overcome It?

Customer Analytics & Intelligence

iQor Insights iQ Outcomes: What 1.4 Million Calls Actually Prove

AI & Automation in CX

Genesys: AI Alone Won’t Fix Broken CX

AI & Automation in CX

Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast

AI & Automation in CX

Big CX News From Salesforce, Zoom, Meta and Google

AI & Automation in CX

Can Crescendo’s AI Agents Really Run the Whole CX Operation?

AI & Automation in CX

Salesforce’s Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?

AI & Automation in CX

TTEC Digital Lands First Agentforce Contact Center Go-Live

AI & Automation in CX

Google Cloud and Verizon Double Down on AI-Powered Customer Experience

AI & Automation in CX

Fin Operator Drives 20,000 AI Support Improvements To Free Employee Capacity

AI & Automation in CX

Big CX News from Avaya, ServiceNow, NiCE & HubSpot

AI & Automation in CX

NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time

AI & Automation in CX

Why Deep Specialism Beats Generalist AI in CX

Community & Social Engagement

Reddit Believes Human Conversation Wins in the AI Era

Security, Privacy & Compliance

The EU AI Act Deadline Is Here: Why CX Teams Cannot Afford to Wait