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AI & Automation in CX
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
How Tui Transformed Customer Experience with Connected Data
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks
Laying the Building Blocks for Scalable AI and Automation in CX
Journey Orchestration Governance and Design: Making Orchestration Sustainable
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
AI Routing in Healthcare: Orchestrating Better Patient Care
Marketing & Sales Technology
Sales Automation: How to Cut Admin and Sell More
