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AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Orchestrating the Perfect Trip: Powering Real-Time Personalization in Travel and Hospitality
Contact Center & Omnichannel
How ERP Systems Weave CX and Operations Together
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
Uncategorized
Why Workflow Automation Is Rewriting CX in 2025
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Contact Center Self-Service: When Bots, IVR & AI Agents Collaborate
How Not to Break Your Agent Assist Before It Even Launches
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Customer Analytics & Intelligence
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
CRM & Customer Data Management
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
Stop Guessing: Use Context to Deliver Personalization That Converts
Agentic AI That Adds Up: How to Win Over the CFO
