Contact Centre
AWS Introduces the Salesforce Contact Center with Amazon Connect
Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover
Speech Analytics
The Top Conversational Intelligence Vendors for 2024
CRM
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
Event News
Good News: CX Leaders Awards Application Deadline Extended to October 16
Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle
Last Chance to Apply for the CX Leaders Awards – Applications Close Tomorrow!
The State of CX 2024 Report: Key Takeaways
Customer Research Strategy that Delivers Optimal Customer Experiences
Contact Center AI: The Opportunities and Risks for Insurers
Why You Still Need Your Agents In a World of GenAI
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
CX TV
Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More
