Contact Centre
Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy
CRM
Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back
Microsoft Is Phasing Out Its Customer Service Hub (CSH) App
8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal
Biden’s “Time Is Money” Initiative: What Does It Mean for the CX Industry?
WFO
Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
Harnessing the Power of Data in Contact Centers
CX TV
Contact Centers! Are You Ignoring the Elephant In the Room?
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More
How Can I Focus My Contact Center AI Strategy? Advice from AdventHealth