FINALISTS REVEALED!
Event News
Announcing the Finalists for the CX Leaders Awards 2024
Contact Centre
“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs
CX TV
Probing the Gartner Magic Quadrant for CCaaS 2024
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
RingCentral Migrates its Agents Away from NICE-Powered Platform
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
WFO
RingCentral and Verint Form WEM Partnership
The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify
CRM
Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
Harnessing the Power of Data in Contact Centers
Contact Centers! Are You Ignoring the Elephant In the Room?
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More