Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
CRM
Salesforce Debuts Agentforce 3: The Top Takeaways
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Contact Center
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
Conversational AI
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
CX
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Loyalty Management
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision
