OUR 2025 WINNERS REVEALED
Event News
The CX Awards 2025 Winners Announcement
Contact Center
Microsoft Boosts Contact Center Reliability with a New Desktop App
CRM
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
Conversational AI
The Hidden Power of AI Agents in Customer Experience
AI That Supports, Not Replaces: Rethinking Agent Assistance
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
CX TV
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Big CX Update: Cyara
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
