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CRM
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
Conversational AI
The Hidden Power of AI Agents in Customer Experience
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
Contact Center
Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
5 Pitfalls to Avoid when Picking your CCaaS Provider
Big CX Update: Cyara
Generative AI in the Contact Center: What’s New in 2025?
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
CX TV
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?
80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision
Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs
Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data
Voice of the Customer
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
