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Event News
CX Awards 2025: 5 Reasons to Get Involved
Conversational AI
Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents
CRM
Gartner Magic Quadrant for Content Marketing Platforms (CMPs) 2025: The Rundown
Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents
Contact Center
Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP
What’s New In CPaaS? Trends, Capabilities, & What’s Coming
Microsoft Releases Three AI Agents for a More Autonomous Contact Center
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
Workforce Engagement Management
Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective
The CX Awards 2025: Applications Are Now Open!
HubSpot Brings AI Agents to SMBs
Mitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with Zoom
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”
Microsoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam Folder
Shopify CEO Directs His Team: Hire an AI Before You Hire a Human
Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go
