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Contact Center
“$130MN Per Quarter In Interest Rates Alone”: Analyzing Mitel’s Plunge Into Bankruptcy
CRM
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
Salesforce Resolves 85% of Its Customer Queries with Agentforce
Kore.ai Announces a ‘Three Pronged’ Agent Platform, Unifies Its Agentic AI Portfolio
Conversational AI
Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox
Microsoft Pulls Teams Phone Into Its Dynamics 365 Contact Center
Cisco Announces a Slew of AI Innovations for Its Webex Contact Center
Event News
Enterprise Connect Heads to Las Vegas in 2026
Five9 Announces Spotlight for AI Insights, Turns Interaction Data Into Actionable Insight
Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push
The Latest BIG News from ServiceNow, Mitel, Google, & Genesys
Talkdesk Launches an After Hours Solution to Extend Contact Center Opening Times
Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering
Zoho Launches an Enterprise Project Management Platform, Surges Upmarket
Former Avaya Employees Join TeKnowledge, Start Implementing Genesys
Enterprise Connect: Claim Your Free Expo Plus Pass!
