Home → Archives for Floyd March
CRM
The Salesforce Layoffs Latest: Why Is Salesforce Letting 1,000 Employees Go?
Conversational AI
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points
Contact Center
Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029
HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users
SAP Taps Vonage to Blend AI Agents and CPaaS
Cisco Teams Up with Epic to Unify CCaaS and CRM Software
Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition
HP Deliberately Makes Customers Wait 15 Minutes for Service, Backs Down After Fiery Feedback
Event News
Cavell Summit Europe Returns with a CX Twist
20 Customer Experience Events to Attend in 2025
Customer Data Platform
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization
Avaya’s 200 Seat Requirement: A New Opportunity for the Market?
Zoom Secures Its Largest-Ever Contact Center Deal
Condor Chooses Talkdesk to Unify its Customer Experience
Customer Service CRM: The Latest Trends, Features, & Providers
