Home → Archives for Floyd March
Contact Center
Condor Chooses Talkdesk to Unify its Customer Experience
CRM
Customer Service CRM: The Latest Trends, Features, & ProvidersÂ
SAP Adds Preconfigured AI Agents to Its CX AI Toolkit
Five9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaS
Genesys and Mitel Join Forces to Support Hybrid Contact Centers
CX TV
Key Takeaways from Cisco Live 2025 EMEA
Talkdesk Embeds Contact Center Tools Into Epic Cheers
Gartner Magic Quadrant for Digital Experience Platforms 2025: The Rundown
Voice of the Customer
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
Conversational AI
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems
Afiniti Gets a New CEO as It Bounces Back from Bankruptcy
Workforce Engagement Management
21 Work From Home Quotes to Keep You Positive
67 Thought-Provoking Customer Service Quotes
AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
