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Contact Centre
Uncovering the Technology and Management Styles Central to Hybrid Work Success
Poly Gets Personal with Back-to-Work Headsets
Enreach Brings Cloud-Based Contact Centre Services to SMBs
Call Centre Agents Target Productive Remote Working
Deflect to Achieve Excellent CX, says RingCentral
Ribbon and Mida Solutions Partnership for On-Prem Contact Centre Bears Fruit
Data & Analytics
All Enterprises Recognise the Value of Voice Recording
Voxbone Insights Gives Customers Quality, Capacity, and Billing Visibility
Mida Attendant Console Unveils New Look and Feel
Lifesize Takes Video to the Contact Centre
LogMeIn Enables Multichannel CCaaS for all
Consentec’s World Tour of CPP Regulations
SAP Contact Center 365 gets Agents Working from Home
OPTO4Teams Delivers Contact Centre Features at Home
Consentec Enables Compliant Remote Recording
AI the Enabler of Omni-channel Customer Care
