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Contact Centre
Twilio Adds a New Data Layer and Copilot to Flex, Aims to Build Momentum In CCaaS
Data & Analytics
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
Speech Analytics
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
Gartner Magic Quadrant for Customer Data Platforms 2024
Twilio Takes a $286MN Hit on Segment, Reviews Its Future
Zoom Moves to Improve Contact Center Data Privacy, Outbound Dialing, & More
Can Web3 and NFTs save your customer loyalty program?
Smart Ways Contact Centers can Achieve More and Regret Less
4 Steps to Create a Seamless Customer Experience
CRM
HubSpot Acquires Clearbit to Help B2B Businesses Build Yellow Brick Roads to Their Ideal Customers
Look Beyond the Horizon to Gain a Competitive CX Advantage
Salesforce Launches Analytics App ‘Service Intelligence’
HappyOrNot CEO: “Customer Feedback Insights Must be Layered on Other Metrics”
Meta’s Wake-Up Call: Reimagining Data Collection, Privacy and CX