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Contact Center
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
Customer Data Platform
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
CRM
Salesforce Blocks Competitors from Using Slack Data: So What?
Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown
ServiceNow Knowledge 2025: All 11 Major Announcements
Salesforce Unveils Tableau Next: 5 Big Talking Points
ServiceNow Workflow Data Fabric: What Is It, & How Does It Work?
Voice of the Customer
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Smarter CX Consulting: AI and Big Data Take Center Stage
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
