Chatbots: Where Are We Now, and Where Are We Heading?

CX Today’s Charlie Mitchell hosts Eric Jorgensen, VP Enterprise Sales EMEA at Zendesk.

In this session, we discuss the evolution of the chatbots, considering:

  • The current performance of chatbots.
  • Growing customer expectations of chatbots.
  • How contact centers can start to meet those expectations.
  • The role of the vendor in chatbot implementations.