Automation and CX – Best Practices and Business Checklist


CX Today's Carly Read hosts Toby Cappello, Vice President, Cloud and Cognitive Software Expert Labs, IBM

IBM Strategy

Watch on YouTube.

In this session we discuss the following:

  • Common factors driving companies to get started with AI and automation in CX
  • What businesses can do at the outset to ensure their CX transformation projects are successful
  • What recent trends or advancements are in AI that is having the most impact on CX

If you’re looking for more information on this topic visit IBM.

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