How to Survive & Thrive in the New CX Jungle

Clare Muscutt

UC Today guest host and CX Expert, Clare Muscutt, hosts Jeremy Payne, Group VP of Marketing and Alliances at Enghouse Interactive

Enghouse Interactive Insights

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UC Today guest host and CX Expert, Clare Muscutt, hosts Jeremy Payne, Group VP of Marketing and Alliances at Enghouse Interactive.

In this session we discuss:

  • The problems that have arisen due to accelerating digital roadmaps during the pandemic
  • The importance of considering the changes also needed in terms of people, policy and process
  • How empowerment and ‘trust’ are critical cultural capabilities to support agents are working from home
  • How digital design can help avoid digitising existing problems and optimise the experience for customers and employees

If you’re looking for more information on this topic visit Enghouse Interactive.

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