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UC Today guest host and CX Expert, Clare Muscutt, hosts Jeremy Payne, Group VP of Marketing and Alliances at Enghouse Interactive.
In this session we discuss:
- The problems that have arisen due to accelerating digital roadmaps during the pandemic
- The importance of considering the changes also needed in terms of people, policy and process
- How empowerment and ‘trust’ are critical cultural capabilities to support agents are working from home
- How digital design can help avoid digitising existing problems and optimise the experience for customers and employees
If you’re looking for more information on this topic visit Enghouse Interactive.
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