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Contact Center
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
Conversational AI
Conversational Analytics Is More Accessible Than Ever. Use It
Big CX News from Google, Cisco, HubSpot, & Pega
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
CRM
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
Big CX News from Zoho, Google, Cisco, & Salesforce
Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders
Google Launches an AI Agent That Will Call Customer Service for You
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
Don’t You Call Me a Virgin, Says Virgin Money’s Chatbot
Telefónica Tech Targets Customer Service with New GenAI Platform
Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
CX
5 Disruptive Use Cases for AI in Customer Experience
Customer Data Platform
Voice 2.0 and the Rise of Intelligent Voice in CX
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed