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Conversational AI
10 Use Cases for a Generative AI Chatbot
How Speech AI Systems Can Help Innovate Customer Experience Apps
20 Excellent Use Cases for a Contact Center Virtual Assistant
NVIDIA at CES 2025: 5 Massive AI Agent Announcements
CRM
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
10 Conversational AI Providers to Watch Out for in 2025
Contact Center
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024
Big CX News from Salesforce, HubSpot, Microsoft & Five9
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities
Balancing Human & AI Contact Center Agents: Lessons from JetBlue
Customer Data Platform
Voice 2.0 and the Rise of Intelligent Voice in CX
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
CX TV
The Wrong and Right Ways to Implement Voice Automation
