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Conversational AI
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
Contact Center
Choosing The Best AI Provider for Your Contact Center
Zendesk Targets “Essential” AI Startups with Global VC Arm
McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?
RingSense Receives “Significant” Sales Performance Enhancements
Big CX News from NICE, Genesys, Pega, & Sanas
Talkdesk Reveals Fresh GenAI Capabilities for Retail Users
Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice
Conversation Analytics: How to Maximize the Value of Customer Sentiment Data
Webex Announces New AI Features, Targeting CX and EX Shortcomings
Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”
CRM
Big CX News from AWS, NICE, & Salesforce
The Expanded Avaya-RingCentral Partnership: A Closer Look
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
Big CX News from AWS, Zoom, Salesforce & SugarCRM
Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities
IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Why Government Contact Centers Are Embracing AI – And What Comes Next
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
The Next Generation Virtual Agent: An Inside Look
CX TV
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Agents in Action: Moving from Chatbots to Real Operational Impact
