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Conversational AI
How Conversational AI is Transforming the Modern Contact Center
CX
Can You Distinguish Between This AI Voice Agent and a Real Person?
Contact Center
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
CRM
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
Why Agentic AI Isn’t Always the Answer
First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
Sprinklr Shares Its Vision for the Autonomous Contact Center
Reducing CX Friction: How CallTower Uses Conversational AI to Personalize Support
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
The Top Conversational AI Solutions Vendors in 2025
Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
Why Does Traditional CCaaS Pricing Need to Evolve?
CX TV
Why the Future of Contact Centers Is More Human Than You Think
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Your First Steps with Agentic AI in Customer Service
5 Disruptive Use Cases for AI in Customer Experience
