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Conversational AI
How Conversational AI is Transforming the Modern Contact Center
CX
Can You Distinguish Between This AI Voice Agent and a Real Person?
Preventing Fraud In CPaaS Telcom Networks: GenAI Is Making a Difference
ING’s Approach to Conversational AI: “First Nail It, Then Scale It”.
What Does AI Really Mean for Enterprises? A Miratech Perspective
Contact Center
Big CX News from Zendesk, Genesys, Microsoft & Accenture
CRM
The Forrester Wave for CRM Software 2025: Top Takeaways
Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution
Accenture Claims “Customer Service Is on the Brink”
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Your First Steps with Agentic AI in Customer Service
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers
Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox
Genesys Brings New AI Solutions to Contact Center Supervisors
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
Why Does Traditional CCaaS Pricing Need to Evolve?
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
CX TV
Why the Future of Contact Centers Is More Human Than You Think
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
5 Disruptive Use Cases for AI in Customer Experience
