Home → Conversational AI
Conversational AI
AI That Supports, Not Replaces: Rethinking Agent Assistance
How Conversational AI is Transforming the Modern Contact Center
Not ‘One and Done’: CX Needs Flexible, Future-Proof AI
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Contact Center
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
CRM
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
Why Agentic AI Isn’t Always the Answer
First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
Sprinklr Shares Its Vision for the Autonomous Contact Center
Reducing CX Friction: How CallTower Uses Conversational AI to Personalize Support
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents
The Next Generation Virtual Agent: An Inside Look
CX TV
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Agents in Action: Moving from Chatbots to Real Operational Impact
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Is Your Approach to Dirty Data Killing Your AI Implementation?