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Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
Conversational AI
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox
Genesys Brings New AI Solutions to Contact Center Supervisors
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
Talkdesk Launches an After Hours Solution to Extend Contact Center Opening Times
Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service
Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
Agentic AI Key to Strong NICE Quarter
The Choice is Yours: Google & Salesforce Team up on AI Agents
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
The Next Generation Virtual Agent: An Inside Look
CX TV
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Agents in Action: Moving from Chatbots to Real Operational Impact
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Is Your Approach to Dirty Data Killing Your AI Implementation?
