Microsoft Teams and real-time call analytics for VoIP customers
Right as the holiday season gets into full-swing, Xarios and M2S have announced that they’ll be working together to give customers the give of smarter data-driven decision making. M2S VoIP is a leading communications provider for hosted VoIP and PBX telephones and SIP trunking. The company supplies services throughout Canada, the US, and the UK.
Xarios Technologies, on the other hand, is a developer of state-of-the-art telephony applications. Xarios specialises in delivering mid-range enterprise and SME solutions for companies that want to upgrade their communications landscape. The two brands are joining forces to bring advanced analytics and business intelligence to telecommunication VoIP environments.
Both M2S VoIP and Xarios Technologies are well-known throughout the world for their dedication to delivering user-friendly, yet intuitive tools into the market. The companies are excited to work together on designing and delivering new applications and integrations between their platforms. These integrations will help companies to access more information so that they can make data-driven decisions about their communication stacks.
According to the President of M2S VoIP, Alex Aristides, the brand is committed to standing outside of the typical cookie-cutter VoIP environment. By partnering with Xarios to give customers a wider range of reporting solutions at enterprise level, M2S believes that they can continue to delight and impress their clients. Having Xarios as integration will help to differentiate M2S from competitors in their field, particularly when combined with the Microsoft Teams integration that M2S already offers.
Both Xarios and M2S believe that there are unique benefits to be had from the impending collaboration. By partnering and combining their exclusive tools, the two brands will be able to create innovative new solutions for the VoIP industry. These offerings, including integration with Microsoft Teams, will help to address some of the latest challenges that companies face when it comes to accessing excellent communication in today’s world.
Commenting on the latest partnership, Jimmy Lim, the VP of Cloud Products at Xarios, said that businesses in today’s landscape need to strive to deliver better customer service:
“Businesses need to deliver better customer service, faster and more accurately than ever before. We want to help companies focus and optimise those operations”
Brands are under increasing pressure to be faster and more accurate in the way that they serve their customers. Xarios and M2S want to focus on helping companies to optimise their interactions with clients every day. The solutions that the two businesses offer will provide incredible insight for the modern landscape. This should mean that businesses can make better decisions on how they provide service to end customers.