This October, Avaya is set to make a significant splash at GITEX Global 2024 in Dubai, showcasing an exciting range of AI-integrated solutions that promise to redefine how businesses approach customer experience (CX).
The event is an annual fixture on Avaya’s calendar, providing an opportunity for the company to update its customers on leadership, product development, and what they have in store for customers and partners for the coming year.
Faster, Smarter, and more Intuitive CX
Avaya has always produced its ‘big innovation moments’ at the GITEX event, and this year will be no different. We have previously seen the tech vendor showcase the metaverse being utilised for customer interactions, a Customer Happiness Index on Blockchain, & a social platform for chatbots to learn.
This year, Avaya will introduce a new era of AI-enhanced customer service through live technology demonstrations that bring AI to the fore when orchestrating customer journeys. Avaya’s AI-based tools will optimize operations around key CX components – Unified Interactions, Enhanced Connectivity, and Orchestrated Workflows.
Sitting within Avaya’s Experience Platform these capabilities are designed to empower organisations to maintain their core competencies, innovate around their CX operations, but also move through multiple pathways to the cloud at their desired speed.
As always, Avaya will be showcasing these solutions in collaboration with key technology partners like Sestek and Cognigy and will be keen to demonstrate the depth of its CX partner ecosystem
Cameron Thomson, GVP – Europe, Middle East and Africa, Avaya commented, “The advanced solutions we’re demonstrating at GITEX drive predictive analytics, personalized service delivery, and real-time customer journey adjustments, enabling large enterprises and public sector organizations to not only meet evolving customer expectations but set new benchmarks for exceptional customer experiences powered by AI.”
Take me to your Leader
Avaya’s previous Chair of the Board of Directors, Patrick Dennis, has recently transitioned into the CEO role after Alan Masarek’s eight quarter transformation plan came to fruition.
Masarek’s Master Plan was consistent from day one and revolved around his vision of “Innovation without disruption”. He was laser focused on companies transitioning to the cloud in a more strategic, considered way rather than a rip and replace approach. Now Avaya is layering advanced AI onto its proposition so those large enterprises can still innovate regardless of their cloud migration status.
Clearly this approach has resonated with legacy enterprise customers that were not ready to transition their entire tech stack to cloud. It’s worth noting Avaya’s customer base included 90 of the Fortune 100 over the course of Masarek’s tenure.
Stay up to date with all the latest Avaya announcements and executive interviews this October as CX Today reports directly from GITEX Global 2024.
