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Contact Centre
Twilio Kicks Off Third Round of Layoffs, Changes Its CCaaS Sales Strategy
Five9 Breaks General Policy to Quash Acquisition Rumors
Event News
The CX Awards 2024: Applications Are Now Open!
The Top CPaaS Vendors for 2023
ServiceNow Collaborates with AWS to Streamline Case Management
CX Today Rolls Up MyCustomer to Signal a New Chapter in Its Rapid Rise
CX Predictions
CX Predictions 2024: 11 Experts Have Their Say
CX TV
SumUp Moves Its Global Contact Center Operations to the Cloud with Five9
Contact Center Trends for 2024: What’s Hot and What’s Not?
CRM
HubSpot Acquires Clearbit to Help B2B Businesses Build Yellow Brick Roads to Their Ideal Customers
Salesforce Talks Service Cloud Growth, Copilot Momentum, & Ohana 2.0
The Latest Contact Center Innovations with Cirrus Response
Activist Investor Pushes Twilio to Sell Up
The Evolution of Contact Center Quality Management
The Latest BIG News from AWS, Google, Adobe, & CX Today
The 7 Most Exciting RingCX Features to Explore Today
