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Voice of the Customer
The Top Feedback Management Software Vendors for 2023
Data & Analytics
Activist Investor Pushes for Change at Twilio Amid Big Losses
CRM
Salesforce Reports Slowest Revenue Growth In 13 Years
Generative AI In the Enterprise: A Disaster Waiting to Happen?
Contact Centre
8×8 Names Samuel C. Wilson as Full-Time CEO
WFO
Eager to Do More with a Smaller CX Budget? Try These Clever Strategies!
CX Platform vs. Contact Center: What Is the Difference?
Speech Analytics
Content Guru Continues AI Integration Journey
New Investments Refuel Rumors of a RingCentral and 8×8 Merger
Making the Benefits of Conversational AI More Accessible
Loyalty Management
86% of Consumers Say a Company Is Only as Good as Its Service
Big CX News from Zoom, Sprinklr, AWS, & Qualtrics
Amazon Connect Now Uncovers Your Most Prominent Customer Issues
How AWS is Using AI To Transform Workforce Management
Cyara Integrates GPT-3 for Enhanced Conversational AI Testing
Five9 Harnesses the Power of Partners to Deliver Industry-Leading CX
