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CRM
The Big Salesforce-NVIDIA Announcement: A Closer Look
Data & Analytics
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
Event News
Meet the Judges for the Inaugural CX Leaders Awards: Pioneers and Experts in Customer Experience
Contact Centre
The Top Contact Center Vendors to Consider in 2024
Loyalty Management
The Undeniable Impact of Non-Verbal Communication on Customer Perception
Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits
Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes
RCS in Customer Service Is More Than an Upgrade on SMS. It’s a New Opportunity
Healthcare: How SMS Appointment Reminders Can Heal the Pain of Inefficiency
Workbooks Promises “No Bullsh*t CRM”
Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud
How to Compare CCaaS Platforms in 2024: The Complete Guide
Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers
Contact Center: Why Must-Have AI is the Key to Stellar Customer Service
