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Contact Centre
Afiniti to Exit Bankruptcy, Vows to Expand Its Portfolio
Data & Analytics
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
CRM
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
The Top Contact Center Security and Compliance Vendors in 2024
Meet SequenceShift, the Unsung Hero Helping Amazon Connect Users Protect Their Customer Data
A Chatbot’s Journey from Frustration to Enlightenment
As Supply Outweighs Demand, What’s Next for the Contact Center Tech Industry?
SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices
Big CX News from AWS, Verint, Kore.ai, & Twilio
CX TV
CX Trends 25 – Top 10 Predictions
WFO
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Speech Analytics
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
CX Trends 2025 – Trusted Voices, Bold Predictions
Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”
Big CX News – The Latest on Microsoft’s AI Agents, Afiniti’s Bankruptcy, & Sprinklr’s New CEO
Contact Centers in 2025: How to Build Next Year’s Success Today
