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Conversational AI
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
Contact Center
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
Voice of the Customer
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
Deepgram’s Shortcut Beckons the Future of Personalized AI Assistants
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical
CRM
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
7 CRM Solutions for Small Businesses to Consider in 2025
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Contact Center Trends for 2025: What’s Hot and What’s Not?
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
Afiniti Gets a New CEO as It Bounces Back from Bankruptcy
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models