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today

CX Platforms Push AI Closer to Enterprise ExecutionNews· Journey Orchestration · 44m What Businesses Must Fix Before AI Agents Do the ShoppingvideoInterview· CX AI · 2h Microsoft D365: The Contact Center That Learns with Your BusinessvideoSponsored· Contact Center · 2h How a Teams-Native AI Receptionist Makes Automation Feel More HumanSponsored· CX AI · 5h Buyers Face the Customer Data Challenge Behind CRM's AI RaceNews· CRM & Data · 7h

yesterday

Would You Let AI Do Your Shopping? Only 13% Would Hand It All OverFeature· CX AI · 18h Five9 Buys Level AI for $325MN to Take CX AI to the Next LevelNews· CX AI · 22h Average Handle Time Rose and Nobody Complained. Why?videoInterview· Contact Center · 9 Nov 2026 Why Voice Still Matters in Agentic Contact CentersSponsored· CRM & Data · 9 Nov 2026 Beyond Customer Support: How CX Can Drive Engagement and RetentionvideoInterview· CX AI · 9 Nov 2026

Saturday 7 November

AI Can Build the Dashboard But Does Your Business Understand Its DatavideoInterview· CRM & Data · 7 Nov 2026

Friday 6 November

Why Customer Feedback Still Fails to Fix the JourneyvideoInterview· Journey Orchestration · 6 Nov 2026 Contact Center Quality Assurance Without the AI TheaterSponsored· CX AI · 6 Nov 2026 Microsoft Ignite 2026: 7 Questions for CX LeadersNews· Contact Center · 6 Nov 2026 Your Restaurant Managers Are the Key to Guest RetentionvideoInterview· Agent Experience · 6 Nov 2026 Is Your AI Ready to Support a Critical CX Moment?Sponsored· CX AI · 6 Nov 2026 Cyber Threats Spread Across Customer Data and Critical InfrastructureNews· CX Trust · 6 Nov 2026

Thursday 5 November

How Sales AI Can Capture Value From In-Person MeetingsvideoInterview· Revenue Tech · 5 Nov 2026 UJET: 100% Analytics Means Little If Coaching StallsSponsored· CX Intelligence · 5 Nov 2026 Why Contact Center AI Now Needs an Evidence LayerNews· Contact Center · 5 Nov 2026 Can Salesforce Win the AI Front Door Inside Teams?News· CRM & Data · 5 Nov 2026 The Experience Gap is Widening: Can AI Close it?videoInterview· CX Intelligence · 5 Nov 2026

Wednesday 4 November

Buyers Need Cybersecurity Tools That Fix Problems, Not Just Flag ThemvideoInterview· CX Trust · 4 Nov 2026 Contact Center Convergence Is Now an Operating ModelSponsored· CRM & Data · 4 Nov 2026 Why Voice AI Fails When It Leaves the Demo RoomvideoInterview· Contact Center · 4 Nov 2026

Tuesday 3 November

CX Awards 2026 Winners Announced: See The Full ListNews· Contact Center · 3 Nov 2026 How Should Enterprises Evaluate an AI Contact Center Platform? Sponsored· CX AI · 3 Nov 2026 AI Can Spot the Signal. Can It Deliver the Promise?News· Journey Orchestration · 3 Nov 2026 WebexOne 2026 Wrap-Up: Cisco Opens Webex to AI AgentsSponsored· CX AI · 3 Nov 2026 Twilio Sees CX Demand Rise for AI Voice and Agent IdentityNews· CX AI · 3 Nov 2026

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