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CX TV
Sabio Gets Real About WFM: Why Spreadsheets Are Killing CX Strategy
AI & Automation in CX
A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem
Contact Center & Omnichannel
Modernising the Contact Center for Always-On Service: AI Promises, Human Reality
NiCE Launches Cognigy Simulator to Test and Scale AI Agents
Big CX Update
Big CX Update: How Tata Communications Is Transforming Customer Interactions with AI
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
The Silent Spiral: When Monitoring Systems Miss What Matters Most
Marketing & Sales Technology
SAP Demo Data Personalization Add-On Enhances Customer-Focused Demonstrations
American Airlines Expands App Features to Give Customers More Control During Travel Disruptions
Twilio Brings Customer Data Tools to AEG’s Sports and Entertainment Operations
Defining a New Category: Why CX Observability Matters in Today’s AI-Powered Contact Centers
Agentic AI Observability: Why Copilots Are Stalling and Agents Are Taking Over
Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds
Customer Engagement Platforms
Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service
The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?
Community & Social Engagement
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
