The people behind the reporting

Meet the journalists and content creators behind CX Today coverage.

Editorial Team

Rob ScottAcross CX beats↗Follow

Marcus LawAcross CX beats↗Follow

Rhys FisherContact Center · Journey Orchestration↗Follow

Rob WilkinsonContact Center↗Follow

Nicole WillingCRM & Data · CX Trust↗Follow

Sean NolanCX AI · Revenue Tech↗Follow

Sophie WilsonCX Today coverage↗Follow

Francesca RocheCX Intelligence · Agent Experience↗Follow

Lily JemmettCX Today coverage↗Follow

Rebekah BraceService Operations · Community CX↗Follow

People in the archive

People shaping customer experience technology, whose expertise and ideas appear across CX Today coverage.