What has been your business/work highlight of 2024 so far?

Who is your business hero and why?

Jack Welch used to run General Electric (GE), a huge multinational conglomerate. Welch was everyone’s role model of business savvy and executive leadership for some time.

What’s the biggest business mistake you’ve made and what did you learn from it?

For too long, I needed to appreciate the value of my own expertise. I sold myself short in terms of bringing value to clients. I learned that my experience and expertise are useful, make an impact, and are in demand.

What’s the most inspirational book you’ve ever read and why?

Aesop’s Fables has been a favorite book of mine since I was a child. In any edition, there are terrific illustrations and wholesome messages. I love the use of allegory to convey nearly 3,000 years of wisdom.

What’s the biggest challenge you face in your role in 2024?

As a solopreneur, the biggest challenge has been growing my business.

What technology will have the greatest impact on your business this year and why?

Implementations of GenAI are definitely on my agenda. Whether I use GenAI tools in my work or guide clients on where and how to employ GenAI in their contact centers, it is the tech darling of customer experience management today.