Stacy Sherman

Stacy Sherman

Founder / Chief Experience Officer

Doing CX Right®‬

Stacy Sherman

What has been your business/work highlight of 2024 so far?

Create & launch two customer experience-focused courses in partnership with LinkedIn Learning.
LI course (Oct 2024 launch) https://bit.ly/LICourse2
LI course (Feb 2024) https://bit.ly/LinkedLearnStacy

New Book launching: “Transformative Experience Journey Management: Extend your capabilities beyond journey mapping through advanced strategies, frameworks, and tools” Amazon: https://www.amazon.com/Transformative-Experience-Journey-Management-capabilities/dp/1835081134/

Doing CX Right®‬ podcast recognition and awards DoingCXRight.com/podcast

Accelerated my business and entrepreneurship having been in corporate for the past 25+ years. Taking my learnings and advising, training others how to keep profitable customers and valued workforce.

Who is your business hero and why?

Too many to list! So many have been on my Doing CX Right®‬ podcast.

What’s the biggest business mistake you’ve made and what did you learn from it?

My biggest mistake was offering to give up my passion project, Doing CX Right®, while working in a corporate role. At the time, it was just a blog and podcast—content I worked on during nights and weekends. There was no monetization involved, yet some leaders disapproved, and as a result, I was passed over for promotions and special projects. Looking back, I regret “selling my soul” by offering to abandon Doing CX Right®. It taught me a valuable lesson: never give up on what you deeply care about. In the end, I left that company and found a place where I could excel at my day job while still pursuing my passions. You can build a career, pursue what you love, and even raise a family—with the right support from mentors, champions, and a strong network.

What’s the most inspirational book you’ve ever read and why?

The Four Agreements. It’s how I live my life! I also wrote a blog article about it. While it’s focussed on personal growth, it applies to business leadership too! https://doingcxright.com/2020/08/11/cx-leadership-lessons-to-humanize-your-business/.

What’s the biggest challenge you face in your role in 2024?

Time is my challenge and mental/physical energy. It’s challenging to be on the road speaking at events while also creating new courses, training, podcasts, articles, and meeting book publisher deadlines simultaneously. I need to clone myself a few times.

What technology will have the greatest impact on your business this year and why?

My new CRM (with many features) that helps operationalize my business.