Home
Speech Analytics
10 Use Cases for a Generative AI Chatbot
How Speech AI Systems Can Help Innovate Customer Experience Apps
Contact Centre
Big CX News from Salesforce, HubSpot, Microsoft & Five9
CRM
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities
Balancing Human & AI Contact Center Agents: Lessons from JetBlue
The Latest BIG News from Cisco, Salesforce, NICE & Genesys
Forrester Report Predicts GenAI Will “Displace 100,000” Agents
Mitel Launches GenAI-Powered Speech Analytics Platform
Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
Nuance to Stop Supporting On-Premise Contact Centers: Now What?
Data & Analytics
Voice 2.0 and the Rise of Intelligent Voice in CX
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
CX TV
The Wrong and Right Ways to Implement Voice Automation
Stay on the Cutting Edge with the CX Today Newsletter
10 Speech Analytics Call Center Use Cases
