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Conversational AI
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
The Next Generation Virtual Agent: An Inside Look
Contact Center
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
Not ‘One and Done’: CX Needs Flexible, Future-Proof AI
5 New Customer Expectations for 2025 (and How to Outpace Them!)
First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond
Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
CRM
HubSpot Brings AI Agents to SMBs
The Impact of Third-Party Support and AI on Customer Comms
Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”
How Syniverse and Adobe are Elevating Customer Engagement with Targeted SMS Messaging
