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CRM
CPaaS Platforms: Trends, Industries, and Differentiators
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements
Contact Centre
Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm
Speech Analytics
Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases
Microsoft Dynamics Products Will Cost Up to 16.7% More from October
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
Champion of Good Customer Service L.L. Bean Shrinks Its Contact Center
Salesforce Debuts Unified Conversations Service for WhatsApp
The Evolution of the Contact Centre: What to Expect in 2024?
Big CX News From Google, HubSpot, SAP, & Five9
Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Loyalty Management
Proactive Customer Service: Definition, Examples and Strategies
Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations