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CRM
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Conversational AI
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
Loyalty Management
Global Happiness Is Down, Customer Happiness Is Up: So What?
Contact Center
Generative AI in the Contact Center: What’s New in 2025?
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
The Next Generation Virtual Agent: An Inside Look
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
Salesforce Debuts Agentforce 3: The Top Takeaways
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
15 Use Cases for Generative AI in Marketing
