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Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits
Data & Analytics
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
The Autonomous Customer: BT Shares CX Insights from Its Research
Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company
Proactive Outreach: The CX Game-Changer
CRM
Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack
Transitioning to a Dynamic Data Hub: The Future of CX
Twilio Sued for Allegedly Collecting Customer Data Without Consent
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Contact Center: How Being Data-Driven Can Boost Performance
Twilio Bags Seven-Figure Segment Deal with IBM
Bird Unveils an AI-First CRM, Announces a 90 Percent Discount on Sinch, Twilio, & Zendesk
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
Building a CX Program from the Ground Up: Insights from a Head of Client Experience
