Home
CRM
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Salesforce Is Close to Acquiring Informatica, Reports
Data & Analytics
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
Contact Centre
Verint Builds a Data Layer Over the Webex Contact Center
Top CX Data Analytics Services Providers for 2024
Twilio Adds a New Data Layer and Copilot to Flex, Aims to Build Momentum In CCaaS
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
Speech Analytics
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
Gartner Magic Quadrant for Customer Data Platforms 2024
Twilio Takes a $286MN Hit on Segment, Reviews Its Future
Zoom Moves to Improve Contact Center Data Privacy, Outbound Dialing, & More
Can Web3 and NFTs save your customer loyalty program?
Smart Ways Contact Centers can Achieve More and Regret Less
4 Steps to Create a Seamless Customer Experience