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Contact Center
The Avaya Layoffs Spread, Leaving Some Regions Thread Bare
Microsoft Beckons the Self-Learning Contact Center with Its Upcoming AI Agents
Will Google Make Its Big Contact Center Move in 2025?
Conversational AI
20 Excellent Use Cases for a Contact Center Virtual Assistant
Contact Center AI Is Triggering Customers. Here’s How to Course Correct
HCLTech Takes Over Nuance Enterprise Professional Services, Creates a Nuance Migration Factory
AI in Customer Experience: 3 Insights from Our Latest Report
Talkdesk Launches AI Agents for Retail, Goes All In on Agentic AI
Big CX Update: ComputerTalk
7 Best Practices for Building a Great Contact Center Culture in 2025
“The Future Is Here”: AWS Previews the Salesforce Contact Center with Amazon Connect
Microsoft Teams Introduces a Live Chat Widget for Customer Service
What Does a Hyper-Personalized Contact Center Experience Look Like?
Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025
CRM
Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back
Microsoft’s Big Contact Center Push? 2025 Seems Set to Be the Year
