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Contact Center
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
5 Pitfalls to Avoid when Picking your CCaaS Provider
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
The Role of Audio Hardware in Reducing Contact Center Agent Burnout
CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
Loyalty Management
Global Happiness Is Down, Customer Happiness Is Up: So What?
Generative AI in the Contact Center: What’s New in 2025?
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
Conversational AI
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
