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Contact Centre
How a Wrap Up Bot Saved One Contact Center $17MN a Year
Is AI the Silver Bullet for Contact Centers? Unpacking the Myths and Realities
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel
What Can You Build with Speech AI?
Speech Analytics
Zendesk Report Predicts the End of Customer Wait Times
Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience
CRM
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS
The Future of CCaaS Platforms: 5 Expert Takes
Auto Trader: Lessons in Integrating a New CCaaS Platform
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Puzzel Boosts AI Capabilities with SupWiz Acquisition
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
