Latest Conversational AI News

Latest News

HubSpot to Rolls Up Frame AI, Boost Its Conversational Data Capabilities

CRM

HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities

Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”

Speech Analytics

Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”

Zeta Global is a leading choice for deploying customer data platforms (CDPs), offering an unmatched operating model that drives results. Its industry-leading Data Cloud enriches customer profiles with deep insights and provides seamless identity resolution, leveraging intelligence on over 240 million U.S. consumers. Zeta’s cutting-edge agentic workflow capabilities empower marketers to accomplish more with precision and speed, automating complex tasks for greater efficiency. Integrated activation across owned and paid media channels simplifies measurement and optimization, ensuring seamless execution and real impact. With Zeta, marketers can unlock the full potential of their CDP investment.

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Voice Cloning Tech Is Breaking Customer Authentication Systems

Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape - CX Today News

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Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

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Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent

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5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent

Five9 to launch AI Agent

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Five9 to Launch ‘New Paradigm’ AI Agents Next Week

Bringing Vision to Customer Support: A New Era in CX with TechSee

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Bringing Vision to Customer Support: A New Era in CX with TechSee

Balancing Human & AI Contact Center Agents: Lessons from JetBlue

Speech Analytics

Balancing Human & AI Contact Center Agents: Lessons from JetBlue

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Data & Analytics

Puzzel Agrees to Acquire AI Insights Specialist Capturi

Avaya at Gitex 2024 – Key Takeaways

Event News

Avaya at Gitex 2024: Key Takeaways

From Passive Algorithms to Active Agents The Rise of Agentic AI

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From Passive Algorithms to Active Agents: The Rise of Agentic AI

Optimizing Your AI Agents for CX Success

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Optimizing Your AI Agents for CX Success

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WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center

Zoomtopia 2024: The Analyst Hot Takes

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Zoomtopia 2024: The Analyst Hot Takes

AI Demystified! Customer Service Bots & Beyond (with a Demo)

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AI Demystified! Customer Service Bots & Beyond (with a Demo)

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