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Contact Centre
Introducing the CX Today Marketplace
8×8 Launches New XCaaS Contact Center Capabilities
Bandwidth Strives to Make Best-of-Breed CCaaS-UCaaS Convergence a Reality
Google to Start Adding Apps Into a New Contact Center Marketplace
Microsoft Extends Its CPaaS Platform with New Email APIs
WFO
What Can I Do With CPaaS That I Couldn’t Do Before?
Loyalty Management
The Top Loyalty Management Software for 2023
Text Analytics
HORISEN SMS Platform Review: Turnkey SMS Solution
CRM
The Top CRM Providers for 2023
Vonage and Ericsson Are Starting to Purr
The Top CPaaS Vendors for 2023
Speech Analytics
LumenVox ASR Review: The Intelligent Speech Recognition Engine
Data & Analytics
IBM Acquires Stepzen to Scale AI, Cloud Ambitions
What is Screen Popping in a Contact Center?
Salesforce Launches an “Automation Everywhere Bundle”
CCaaS: How a ‘Do Once, Use Often’ Integration API is Future-Proofing the Contact Center
