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Contact Centre
The Top CPaaS Vendors for 2023
Twilio Kicks Off Third Round of Layoffs, Changes Its CCaaS Sales Strategy
CRM
CPaaS In Customer Experience: Examples, Trends, & Providers
The Hottest CPaaS Trends to Watch in 2024 and Beyond
The Guide to Comparing CPaaS Vendors in 2024
Oracle Taps Mitto to Bring WhatsApp Business Messaging to More Marketing and Sales Teams
After a Year of Decline, Webex Returns to Growth
Twilio Lands Lots of New Customers But Struggles to Expand on Them
6 Reasons to Invest in CPaaS Solutions in 2024
8×8 Bounces Back After “Worst Quarter” for Its Fuze Business
Loyalty Management
Vonage Customers Receive Refunds After Enduring “Junk Fees” and “Illegal” Practices
Sinch Launches Sinch Calling with Rival Webex
ChatGPT and Large Language Models (LLMs) Will Change Business Messaging. Here’s How
The Genesys-AWS Partnership Is Starting to Heat Up
Data & Analytics
Vonage & Twilio Are In Hot Water for Breaching Australian Anti-Scam Rules
CX TV
Assessing the 2023 Gartner Magic Quadrant for CPaaS
