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NICE Reports Rapid Increase in Self-Service Scheduling
Puzzel Creates New Chatbot Solution for If
Customer Data Platform
Regulated Industries and Remote Work Contingencies
Cerebri – “One Customer Journey per Customer”
Hype vs Reality: Tollring Talks 2020 Tech Trends
Theta Lake Webex Integration: Built-in Compliance and Risk Management
FICANEX and Ada Join Forces on AI-Powered CX
Vyopta Raises $7.5 Million in Funding
ABBYY Introduces Mobile Capture SDK for CX
Oak Call Recording Review: Feature Rich & Easy
Evolve IP Acquires NLP and Speech Analytics Firm
Exploring the Power of Predictions with Voicesense
Creating the Proactive Contact Centre with Red Box and BrandsEye
Waymark – World’s First AI Tool to Identify Crossover Between Financial Regs
