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Contact Centre
Microsoft Launches New Agent-Assist Tools for Contact Centers
CX TV
A ChatGPT-Powered Voicebot Demo and Conversation with the Microsoft Engineer
Microsoft Teases New Capabilities for Its Dynamics CCaaS Platform
What Happened to the Microsoft Digital Contact Center Platform?
CRM
4 CX Highlights from Microsoft’s Q2 Results – Inc. Dynamics, Teams, and OpenAI
The Microsoft Contact Center Will Flop This Year, says Zeus Kerravala
Data & Analytics
SMBs Must Adapt and Evolve to Survive
Microsoft’s New CCaaS Features Improve Data Management
Gartner Magic Quadrant for Sales Force Automation Platforms 2022
What to Expect from the Microsoft Digital Contact Center This Fall
Microsoft Pulls Its CCaaS Solution Closer to Teams
Loyalty Management
Microsoft Lays Off Its Consumer Retention Team
Forrester Wave for Core CRM Solutions 2022
Assessing the Microsoft Digital Contact Center
Microsoft Discusses its New Digital Contact Center Platform
Is Microsoft Outgrowing the CX Market?
