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Interactive Voice Response: How Smart Automation Drives Efficiency and Enhances Customer Service
CX TV
Ground Your AI Strategy on Data, Says Salesforce Exec
Voice of the Customer
Dynamic Pricing: The New Enemy of Customer Experience?
RingCX Goes Global, Becomes Generally Available in Six Countries Worldwide
Speech Analytics
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Data Entry Accuracy: 15 Essential Tips for Impeccable Customer Service
Genesys and Salesforce Start to Onboard Customers for Their Joint CX Platform
Microsoft to Release New Contact Center Forecasting, Omnichannel, and Routing Capabilities
CRM
Holland & Barrett’s Director of CX On Customer Satisfaction and The Importance of Market Research
Zoom Launches New AI Companion, CRM Support, & VoC Capabilities
The Acquisition of Ultimate May Transform Zendesk. Here’s How.
Five9 2.0: An Evolution That Started with Its Aceyus Acquisition
SAP Announces New Commerce Cloud Payment Solution that Places Retailers “Front and Center”
Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver
Big CX News from Talkdesk, Salesforce, Teleperformance, & More
The Forrester Wave for Customer Service Solutions 2024: Top Takeaways