Latest CRM News

CRM

SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem

CRM

What Is ServiceNow University? An Introductory Guide

CRM

Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea

CRM

Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One

CRM

15 Use Cases for Generative AI in Marketing

Conversational AI

Big CX News from NiCE, Genesys, Salesforce, & Gartner

CX TV

Content Guru on Gartner’s Latest CCaaS, Converging CCaaS-CDP

Conversational AI

Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years

Conversational AI

Big CX News from Salesforce, Zoom, Talkdesk & Five9

CRM

Salesforce Blocks Competitors from Using Slack Data: So What?

Contact Center

Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform

CRM

Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals

CRM

Big CX News from Salesforce, HubSpot, Adobe, & Everise

CRM

Salesforce Scoops Moonhub Employees, But Denies Acquisition

CRM

HubSpot Unveils an Industry-First CRM-ChatGPT Integration

CRM

Salesforce Embeds Slack Directly Into CRM Records