Latest Retail News

Latest News

salesforce-predictspring-acquisition

CRM

Salesforce to Acquire Unified Omnichannel Retail Platform

ALDO Group Prioritizes Predictive AI Over Generative AI. Here's Why.

Data & Analytics

ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.

Lego Person's Face

Voice of the Customer

Dynamic Pricing: The New Enemy of Customer Experience?

CX highlights from NRF '24

Event News

CX highlights from NRF ’24

How You Can Avoid Customers Changing Their Minds

Loyalty Management

How You Can Avoid Customers Changing Their Minds

CRM

HubSpot, TikTok Team Up for CRM Leads on Social Media

Tug of war, two businessman pulling a rope in opposite directions over defocused background with copy space

Contact Centre

Achieving Competitive Differentiation Through Retail Logistics Innovation

medical laboratory, scientist hands using microscope for chemistry test samples,examining samples and liquid,Medical equipment. microscope,Scientific and healthcare research background.vintage

CRM

Can Micro-Stores Help Retailers Improve CX and EX?

Microsoft Slams UK call wait times

Contact Centre

‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting Times

WhatsApp Business Removes Facebook Account Requirements

CRM

WhatsApp Business Removes Facebook Account Requirements

whatsapp-meta-vonage-singapore

CRM

Meta Expands WhatsApp Customer Buying Journeys into Singapore

SAP Doubles Down on Its Customer Experience Business

CRM

SAP Doubles Down on Its Customer Experience Business

The Smart Retail Tech Expo returns

Event News

A Look Into The Smart Retail Tech Expo 2023

Event News

The Smart Retail Tech Expo 2023 Returns With Many Exciting CX Innovations on Display

Google, Samsung, and Lenovo Make Moves to Improve Retail Experiences

Loyalty Management

Google, Samsung, and Lenovo Make Moves to Improve Retail Experiences

Weathering the “Perfect Storm” In Retail

Loyalty Management

Weathering the “Perfect Storm” In Retail

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