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CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Contact Center
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
Loyalty Management
Google Takes on Deepfakes with a New “Know Your Customer” Innovation
The SequenceShift Experience: A Smarter Way to Deploy CX
CX Gets Vertical: Why Retail-Specific Solutions Are the Future
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints
The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?
Navigating Compliance: How to Stay Ahead of Contact Center Privacy Regulations with ComputerTalk’s Solutions
The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025
Customer Data Platform
EUDI, Digital Wallets, and e-Boks: A New Era of Secure Identity Management
Analysts React to Another Troubling Contact Center AI Lawsuit: “We’re Going to See More!”
CRM
The Big Cisco-ServiceNow Partnership: A Closer Look
On-Premise vs. Cloud: How XCALLY Secures Your Contact Center from Cyber Threats
Conversational AI
Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech
New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission
