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Security, Privacy & Compliance
ServiceNow Goes All-In on Cybersecurity As AI Risk Keeps CEOs Awake at Night
Security Industry Warns OpenAI-Hugging Face Incident Marks Beginning of the ‘Auto-Hacking’ Era
Rogue OpenAI Agent Hacks Hugging Face: Is Your CX Team Prepared for Runaway Autonomous Agents?
Chainguard Explains Why CX Leaders Need Faster Cybersecurity Remediation
Nozomi Networks Joins Anthropic’s Project Glasswing as AI Vulnerability Discovery Raises the Remediation Challenge
AI & Automation in CX
CX Has a Readiness Problem, Not an AI Problem
Cisco Makes the Case for Smaller AI in Enterprise Software Security as Antares SLMs Cut Token Costs
CRM & Customer Data Management
Why Is My CRM Vendor Cold-Calling My Super Admins?
Big CX News from Gartner, Genesys, Sprinklr & IBM
OpenAI and Microsoft Double Down Cyber Defense as Autonomous Threats Accelerate
70% of Employees Are Misusing AI – CX Teams Should Be Worried
Why Your AI Pilots Are Losing Trust
Red Hat Explains the Agentic AI Cybersecurity Risk CX Teams Can’t Ignore
Oracle Widens Fusion Agentic Applications to More Builders with AI-Native Launch
IBM and Red Hat Move Project Lightwell to Commercial Launch, Warning AI Security Risks are a “Wake Up Call” for CX Leaders
The Impersonation Crisis in Social CX: How Fake Accounts and AI Clones Are Exploiting Customer Trust
