Latest Security and Compliance News

AI & Automation in CX

70% of Employees Are Misusing AI – CX Teams Should Be Worried

AI & Automation in CX

Why Your AI Pilots Are Losing Trust

Security, Privacy & Compliance

Red Hat Explains the Agentic AI Cybersecurity Risk CX Teams Can’t Ignore

AI & Automation in CX

Oracle Widens Fusion Agentic Applications to More Builders with AI-Native Launch

Security, Privacy & Compliance

IBM and Red Hat Move Project Lightwell to Commercial Launch, Warning AI Security Risks are a “Wake Up Call” for CX Leaders

Security, Privacy & Compliance

The Impersonation Crisis in Social CX: How Fake Accounts and AI Clones Are Exploiting Customer Trust

AI & Automation in CX

Big CX News from HubSpot, Microsoft, OpenAI & Anthropic

Security, Privacy & Compliance

Privacy Fears Could Push Half of Consumers Off Social Media, Raising Challenges for Customer Engagement

CRM & Customer Data Management

“We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan

Security, Privacy & Compliance

First Fully Autonomous AI Ransomware Campaign Raises the Stakes for Enterprise Cybersecurity

Security, Privacy & Compliance

ServiceNow and Accenture Target Legacy Risk Modernization With AI-Powered Cybersecurity Offering

Security, Privacy & Compliance

Anthropic Restores Fable 5 and Mythos 5 Access, But Not for Everyone—Why CX Leaders Should Pay Attention

Security, Privacy & Compliance

Anthropic’s Fable Shutdown Proves CX Leaders Need an AI Backup Plan

Security, Privacy & Compliance

Anthropic’s AI Identity Gap: Why CX Leaders Need Agent Controls

AI & Automation in CX

Microsoft Brings Safety to AI-Driven Commerce with New MCP Server

AI & Automation in CX

HP Taps OpenAI Frontier to Scale Enterprise AI Across Customer Experience