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Contact Centre
BT Now Offers Five9’s Intelligent CX Platform
CRM
ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier
Concentrix’s Acquisition of Webhelp Is Good News for the Customer Service BPO Space
Vonage and Ericsson Are Starting to Purr
8 Insightful E-Commerce Case Studies To Read In 2023
3 Inspiring Contact Center Transformation Stories (and What You Can Learn from Them!)
Loyalty Management
ISG Pinpoints Four Enterprise Client Personas for BPOs
Data & Analytics
Cisco Looks to India to Maximize the Growth of Webex
Top CX Vendors Majoring in Manufacturing in 2022
7 Leading Quality Management Software Providers
“A Mockery!” – Zendesk Shareholders Call for Change
Gartner Magic Quadrant for Customer Service BPO 2022
Top CX Vendors Majoring in E-Commerce in 2022
DMG Consulting Release New Cloud Contact Centre Vendor Research
Voice of the Customer
4me and SCC Partner on Service Management Automation
Ribbon and Mida Solutions Partnership for On-Prem Contact Centre Bears Fruit
