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Contact Centre
Managing a Multi-OEM Contact Center: The Challenges & Solutions
CX TV
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
Oh Dear AT&T! This Might Be the Most Painful Customer Service Conversation Ever…
CRM
Salesforce Completes Spiff Acquisition
WFO
How Easy is it to Integrate AI into your Product Roadmap?
How to Build SMS into Your Omnichannel Strategy
Sinch Launches Sinch Calling with Rival Webex
BT Now Offers Five9’s Intelligent CX Platform
ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier
Concentrix’s Acquisition of Webhelp Is Good News for the Customer Service BPO Space
Vonage and Ericsson Are Starting to Purr
8 Insightful E-Commerce Case Studies To Read In 2023
3 Inspiring Contact Center Transformation Stories (and What You Can Learn from Them!)
Loyalty Management
ISG Pinpoints Four Enterprise Client Personas for BPOs
Data & Analytics
Cisco Looks to India to Maximize the Growth of Webex
Top CX Vendors Majoring in Manufacturing in 2022
