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Contact Centre
Essential Technologies Shaping the Future of Contact Centers
CRM
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Bringing Vision to Customer Support: A New Era in CX with TechSee
Speech Analytics
Balancing Human & AI Contact Center Agents: Lessons from JetBlue
CX TV
Will AI Agents Take Over Customer Service? Likewize’s CXO Has His Say
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
‘Reimaging CX’ – How AI is Changing the Game for Cisco
Event News
Avaya at Gitex 2024: Key Takeaways
WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco
Optimizing Your AI Agents for CX Success
Avaya and Partners Bring the Benefits of AI to Diverse Organizations
Zoomtopia 2024: The Analyst Hot Takes
Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels
Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
The Big Salesforce-NVIDIA Announcement: A Closer Look